Reference

Terms That Govern Your Account on atm5

Your use of atm5 is subject to the terms set out here — covering account eligibility, data handling, and platform conduct. Access and participation depend on your local law and the eligible regions we serve.

Account EligibilityData & PrivacyPlatform ConductJurisdiction Notice
atm5 Terms That Govern Your Account on atm5
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Data We Hold

We store the account details you register with, your transaction history via bKash, Nagad, or Rocket, and session logs. We do not sell this data to third parties.

Cookie Use

We use cookies to keep your session active and to remember your lobby preferences. You can manage cookie settings from your browser at any time without losing your account.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, use the account lock option in settings and contact support immediately.

Requesting Changes

To update your registered details or request a data summary, contact support through your account dashboard. Identity verification is required before any changes are processed.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard. Available for account, wallet, and terms queries during staffed hours.

Email Support

Send detailed legal or account queries to our support address listed in your account settings. We aim to respond within one business day for documented concerns.

Account Help Centre

Your account dashboard includes a help section covering terms, wallet rules, and eligibility questions. Check there first — most common legal questions are answered directly.

Common Questions About These Terms

Access depends on your local law and whether your region is eligible. We recommend checking whether online gaming platforms are permitted under the laws that apply to you before opening an account.

We retain transaction records for a period required by our internal compliance process. You can request a summary of the data we hold by contacting support through your account dashboard.

Funds are returned to the wallet used for the original deposit as a fraud-prevention measure. If your wallet details have changed, contact support before requesting a withdrawal.

We notify you at the contact address registered to your account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Use the account lock option in your settings immediately, then contact our support team via live chat or email. We'll verify your identity and investigate before restoring access.

Send formal requests to the support email address shown in your account settings. Include your registered account details and a clear description of your request so we can respond accurately.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.