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Terms Conditions That Govern Your atm5 Account

These terms set out what you agree to when you open and use an atm5 account — from how your wallet works to what happens if something goes wrong.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change

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TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket transactions, have your transaction reference ready before you write in.

Live Chat Open the chat widget from any page on atm5. Available during standard Bangladesh support hours for account and terms queries.

Email Support Write to our support address for formal terms queries or account disputes. We aim to respond within one business day.

Help Centre Our help pages cover common account questions, wallet rules, and what to do if your account is restricted or under review.

What These Terms Actually Cover

atm5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on atm5, you confirm you are of eligible age under your local law and that accessing this platform is permitted in your region. We do not determine legality on your behalf — that responsibility sits with you. Your account wallet holds funds

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you deposit through bKash, Nagad, or Rocket; those funds are yours to wager or withdraw subject to any active conditions on your account. We may suspend or close accounts that breach these terms, including accounts found to hold multiple registrations or to have provided false details
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at sign-up. Any changes to these terms will be posted on this page, and continued use of your account after a change is posted counts as acceptance. If you disagree with an update, stop using the account and contact support before the effective date. We aim
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to give reasonable notice before material changes take effect, though we reserve the right to act immediately where required by law or to protect account integrity.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

We take the security of your account and wallet seriously. Here is how we manage the key areas these terms touch on — from how your data is stored to how you can request changes.

Account Verification

We verify identity at sign-up and may request documents before processing a withdrawal. This protects your wallet from unauthorised access and keeps the platform fair.

Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a copy of your data via support.

Cookie Use

atm5 uses cookies to keep your session active and to remember your wallet preferences. You can manage cookie settings through your browser at any time.

Requesting Changes

To update personal details or close your account, contact support directly. Changes to payment details linked to bKash, Nagad, or Rocket require re-verification for your protection.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, reach out through live chat or email.

These terms apply to anyone who opens an account on atm5. Access depends on your local law and eligible region — it is your responsibility to confirm that using this platform is permitted where you are.

We aim to give advance notice of material changes by posting updates on this page. Continued use of your account after a change is posted means you accept the updated terms.

If we close your account for a terms breach, any withdrawable balance will be reviewed. Funds tied to an active condition or a disputed transaction may be held pending investigation.

Contact support via live chat or email with your transaction reference and the amount in question. We will investigate and respond within a reasonable timeframe based on the payment rail involved.

Send a data request through our support email. We will confirm your identity and provide the relevant account data within the period required under applicable rules for your region.

Contact support immediately through live chat. We can place a temporary hold on your account wallet while we investigate, preventing further access until the issue is resolved.

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